FAQ

1. Download and Installation

Question 1: How do I download the digital products I purchased?

Answer: After completing your purchase, you will receive an email containing a download link. Click the link to start the download. If you did not receive the email, please check your spam folder or contact our customer service team.

Question 2: What should I do if the download link does not work?

Answer: If the download link does not work, please try refreshing the page or using a different browser. If the problem persists, contact our customer service team for a new download link.

Question 3: How can I view the PDF files I received?

Answer: You can open and view the PDF files using any common PDF reader, such as Adobe Acrobat Reader. If you do not have a PDF reader installed, you can download one for free online.

2. Payment and Refunds

Question 1: What payment methods do you accept?

Answer: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, New Taiwan Dollar (TWD), US Dollar (USD), and Euro (EUR).

Question 2: Can I request a refund?

Answer: Due to the nature of digital products, we do not offer refunds once the product has been downloaded or delivered, unless the product has significant defects or errors. Please read the product description carefully before purchasing.

Question 3: How do I request a refund?

Answer: If you believe the product has issues, please contact our customer service team within 14 days of purchase. We will review your case and decide if a refund is appropriate.

3. Customer Support

Question 1: How can I contact the customer service team?

Answer: You can contact our customer service team via email at info-desk@sherlockevant.com. We will respond to your inquiry within three to five business days.

4. Purchases and Orders

Question 1: Can I cancel or change my order?

Answer: Due to the nature of digital products, we cannot cancel or change orders once they are completed. Please carefully review your selections before purchasing.

Question 2: How long does it take to process my order?

Answer: Your order will be processed by our fully automated system. You will receive the download link immediately after completing the payment, although there may be a delay of a few minutes.

Question 3: Can I purchase digital products for someone else?

Answer: Yes, you can. When checking out, enter the recipient’s email address, and the download link will be sent to that email address.

5. Product Usage

Question 1: Can I use my digital products on multiple devices?

Answer: Yes, you can use your purchased digital products on multiple devices, but please note that each product’s usage licence terms may vary. Refer to the product description for details.

Question 2: Do digital products have an expiration date?

Answer: Most digital products do not have an expiration date and can be used indefinitely after purchase. However, some products may have specific usage periods or restrictions. Please refer to the product description.